One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Ebooks, Scripts & more Running a business is about providing goods and services to... Read More CRM was supposed to bring companies closer to their clients.... Read More Have you seen that thing on TV where the gal... Read More We'll be examining what makes follow up to prospects/customers so... Read More One thing all successful small business owners have in common... Read More Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More 1) Being placed on hold endlessly. Don't you just love... Read More I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More In this day of terrible customer service, it should come... Read More At 8.30 am a wealthy client (on his way to... Read More Public transport operators who already use passenger surveys may not... Read More It should be a straightforward business scenario: making sure that... Read More Q: In a recent column you made the point that... Read More One of my classes in management focused on the repeat... Read More "Right, People. Let's blast out that mail campaign we've been... Read More Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More It's just a simple thing ? I bought a new... Read More You are serving great food. Your establishment is new, spotless... Read More Service can be described as a "performance" of some kind... Read More I call it the "wave and roll."You walk up to... Read More "I am writing to complain about the widget I bought... Read More Every customer looks for 3 special benefits when they do... Read More Do you remember the last time you went into a... Read More Periodically every sales person encounters the customer who refuses to... Read More Every customer you have is a word-of-mouth advertiser for you.... Read More
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Adjustment DENIED
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Whatever Happened To Customer Service?
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In this day of terrible customer service, it should come... Read More
If you want to last a long time in business... Read More
On a recent airline flight I was an upset... Read More
If you want to learn how to get your clients... Read More
Service can be described as a "performance" of some kind... Read More
You probably realise how the wrong tone of voice and... Read More
Would you like to have customers that stay with you... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
It all started a couple of weeks ago when a... Read More
The primary objective of a business is to get and... Read More
Periodically every sales person encounters the customer who refuses to... Read More
7:00 a.m., the silence in the house is broken by... Read More
Customer service is an essential component of any business. Clearly,... Read More
What happened to the old saying, the customer is always... Read More
We all know the old adage, "The Customer is Always... Read More
So today was the day where I almost stopped going... Read More
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Businesses that fail, often forget to seek out the customer... Read More
"Right, People. Let's blast out that mail campaign we've been... Read More
A client recently said to me: "Most days things seem... Read More
You know how it is, you believe something for so... Read More
You have no doubt heard the saying that the customer... Read More
As I waited for an answer to my VCR inquiry... Read More
1. Stay in contact with customers on a regular basis.... Read More
There are two kinds of customer service we all experience... Read More
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