One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Ebooks, Scripts & more The Reason Why Direct Internet Marketers Have To Work So... Read More In order to maintain a successful business, the business must... Read More 1. Don't get Hooked !!!When people behave towards you in... Read More This morning I was having breakfast with my good friend... Read More Background The company was experiencing an increase in the number... Read More Why is it that Microsoft wants you to buy its... Read More With customers being smarter, more cost conscious, more product knowledgeable... Read More Looking for hi-fi computer peripherals? Finding it tough to decide... Read More On a recent airline flight I was an upset... Read More Do many of us realize that we are working an... Read More We all want great service, whether we are buying our... Read More In a mobile detail or mobile car wash business you... Read More Service can be described as a "performance" of some kind... Read More In the competitive world of the 20th century, we generally... Read More I wish I had a nickel for every time someone... Read More Nobody likes to get complaints. They make you question your... Read More In this day of terrible customer service, it should come... Read More Customer Relationship Management (CRM) is one of those magnificent concepts... Read More It's a salesperson's worst nightmare- the phone call that comes... Read More There are five techniques that have been proven to be... Read More Have you ever walked into a store and things looked... Read More Different people call their Customers by different names. If they... Read More Unless you are brand new to business, or have been... Read More I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More Every business loses customers, but not many do much about... Read More
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Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
CRM For Beginners ? Customer Relationship Management Basics
Dealing with Difficult People
Learn to Anticipate Your Customers Needs
Developing A Customer Complaint System
Why Cant Microsoft Make Soft Packaging?
First Contact: The Source of Customer Loyalty
Importance of Good Customer Support in Online Computer Peripherals Shops
Dissatisfied or Rude Customers Can Be Satisfied Customers
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
11 Ways to Get What You Want - Be a Clever Customer!
Setting Up a Customer of the Week Program for a Mobile Car Wash
Service Equals Performance Equals Service
Create Win-Win Deals With Your Competitors
Should I Have My Company Mystery Shopped?
Complaints Are Actually A Good Thing!
It Is All About Customer Service!
The History of CRM -- Moving Beyond the Customer Database
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
What Every Employee Should Know About How to Prevent Customer Service Conflicts
The Number 1 Rule for Businesses - Be Professional
What?s in a Name?
Creating the Right ?Viral Reputation?
Under Promise & Over Perform: The Art of Managing Customer Expectations
Renewing Customer Loyalty
I call it the "wave and roll."You walk up to... Read More
What do your customers experience when they interact with your... Read More
In today's competitive world of retail, many stores are implementing... Read More
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Customers put you in business, keep you in business, and... Read More
When conducting a training session about customer service, I always... Read More
Listening is the #1 communication skill for leadership, selling, customer... Read More
"Mountains are built one pebble at a time and climbed... Read More
There are five techniques that have been proven to be... Read More
"I am writing to complain about the widget I bought... Read More
It's bound to happen sooner or later ? yes, even... Read More
Customer service is the pits, you say. You are not... Read More
The salesman's job is to be well informed; extremely well... Read More
Customer Loyalty, we all want it. Don't we?Some people say... Read More
"Society is always taken by surprise at any new example... Read More
So today was the day where I almost stopped going... Read More
Which is more important the technology or the customer?The one... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
Anyone who knows me knows my favorite fast food restaurant... Read More
With all of the calendars and PDA's and lists I... Read More
1. Stay in contact with customers on a regular basis.... Read More
At 8.30 am a wealthy client (on his way to... Read More
It's The Little Things That Make or Break a Small... Read More
If you want to last a long time in business... Read More
Is the special treatment you designed specifically to keep customers... Read More
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